Shipping policy

Last updated: October 15, 2026

I Trust My Pet™ products are made to order. Production takes place before dispatch. Production and transit times vary by product, destination, and availability; any delivery estimate shown at checkout or in your order confirmation is an estimate rather than a guarantee.

Available destinations, shipping options, and charges are shown at checkout before you pay. Shipping is only available where our checkout accepts your delivery address. Items in the same order may be produced or shipped separately.

When tracking is available, we will email a tracking link after dispatch. Carrier updates can take time to appear. Please check the delivery address before completing your order and contact us immediately if it needs correction.

International orders may be subject to customs processing, import duties, taxes, or carrier handling charges. Charges collected at checkout are shown before payment. Charges not collected at checkout may be payable on arrival, unless the checkout states otherwise.

For a delayed, lost, damaged, or incorrect delivery, contact itrustmypet@gmail.com with your order number. Please report a missing package promptly and within 30 days of its estimated delivery date so we can investigate. This policy does not limit your rights under applicable law.