Refund policy

Last updated: October 15, 2026

Our products are made to order. Please check the size chart, color, and delivery address before checkout.

Damaged, defective, or incorrect items

Contact itrustmypet@gmail.com as soon as possible, and within 30 days after delivery, with your order number, a description of the issue, and clear photos. We will review the problem and arrange an appropriate replacement or refund for a confirmed manufacturing, printing, or order error. Do not send an item back before receiving our instructions.

Change of mind and size exchanges

Except where applicable law gives you a right to return or cancel, we do not accept returns or exchanges because you changed your mind, ordered the wrong size, or selected the wrong color.

Missing orders and address changes

If your order has not arrived, contact us promptly and no later than 30 days after the estimated delivery date. Contact us immediately about an address error or cancellation request. Changes may not be possible after production begins. We will explain any applicable reshipping cost before you agree to it.

Refunds

We will tell you the outcome of your claim by email. Approved refunds are sent to the original payment method. Your payment provider may take additional time to post the refund. Contact us if an approved refund has not appeared.

Your statutory rights

This policy does not limit mandatory consumer rights. Where a statutory withdrawal or cancellation right applies, including qualifying EU or UK purchases, that right takes priority over our ordinary change-of-mind policy. Contact us to exercise those rights.

Returns must be authorized first. Our business mailing address is not an automatic return address. Contact: itrustmypet@gmail.com.